Warranty

The warranty starts from the date on your TillSense invoice, unless a different period is stated on your quotation, invoice or product listing.

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What's Covered?

 

Warranty covers:

 

• Manufacturing defects

• Hardware faults during normal use

• Component failure not caused by customer misuse

• Applicable manufacturer warranty claims

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TillSense will assess the fault and, where covered, may repair, replace the faulty component/product, or process the applicable manufacturer warranty.

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What's Not Covered?

 

Warranty does not normally cover:

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• Accidental or physical damage

• Liquid or moisture damage

• Power surges, unstable power or lightning damage

• Misuse, negligence or incorrect installation

• Unauthorised repairs, modifications or tampering

• Damage caused by unsuitable accessories

• Viruses, malware or unauthorised software

• Normal wear and tear

• Cosmetic damage that does not affect functionality

• Consumables such as till rolls and labels

• Damage during customer-arranged transportation

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Report a Fault

 

Please report a suspected warranty fault as soon as possible and, where practical, within 7 days of discovering the problem.

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To process a claim, we may ask for:

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• Proof of purchase

• Product and serial number

• Description of the fault

• Photos or video where useful

• Troubleshooting information

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We may first try to diagnose the issue remotely. Equipment may need to be inspected or tested before a final warranty decision is made.

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Repair & Replacement

 

If the fault is covered, TillSense may repair the equipment, replace a faulty component or replace the product with an equivalent product, subject to availability.

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Warranty turnaround times vary depending on the fault, parts availability, supplier/manufacturer response and transport requirements. We will keep you updated where a repair requires additional time.

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Warranty ≠ Free Technical Support

 

A warranty covers eligible hardware faults. It does not mean that every technical request is free.

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Services such as:

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• Additional training

• Programming

• Software configuration

• Networking

• Data recovery

• Onsite assistance

• General technical support

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may be charged separately unless included in your quotation or TillSense Support Plan.

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Software & Data

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POS software may have separate license, subscription, renewal and support terms.

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Customers are responsible for maintaining backups of their business data. Please back up important information before equipment is submitted for repair or replacement.

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Refurbished Equipment

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Refurbished equipment is tested before being supplied and may show reasonable signs of previous use.

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Unless otherwise stated, refurbished desktop POS systems carry a 6-month warranty.

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Your Consumer Rights

 

Nothing in this Warranty Policy is intended to remove or unlawfully limit any rights or remedies available to customers under applicable South African law.

 

 

Need Warranty Assistance?

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Have your invoice, product details and description of the problem ready when contacting us.

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TillSense (Pty) Ltd

Systems. Hardware. Support.

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Warranty & Technical Support: info@tillsense.co.za
Website: tillsense.co.za

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